Zendesk Support
Everything you need to know to manage and use your Language I/O Zendesk integration
Zendesk General
Zendesk Chat & Tickets Admin Guide (Parallel app)
Zendesk Chat & Tickets User Guide (Parallel app)
- Setting yourself as available to chat
- Accepting a Chat
- Translating an incoming message in Language I/O Parallel Translation for Chat, Tickets and Messaging
- Using Translation Optimization in Language I/O Parallel Translation for Chat, Tickets, and Messaging
- Creating a ticket as an agent
- Using the retranslation option
Zendesk Chat & Tickets Admin Guide (Inline app)
Zendesk Chat & Tickets User Guide (Inline app)
- Translating messages in Chat, Messaging, and Tickets in Zendesk with the Language I/O Inline Translation app
- Language re-detection in the Language I/O Inline Translation app
- Using the Retranslation and the Quality Rating Flag features
- Using Translation Optimization in Language I/O Inline Translation for Chat, Tickets, and Messaging
Zendesk Tickets
Zendesk Chat
Zendesk Guide
- Zendesk Guide Installation Prerequisites
- Flagging new or updated articles for translations in Zendesk Guide
- Creating a translation project for Zendesk Guide in the Language I/O Portal
- Checking the status of a translation project for Zendesk Guide in the Language I/O Portal
- Publishing translated articles in Zendesk Guide
Zendesk Chatbot
Zendesk Release Notes
- Release Notes - Language I/O Inline Translation for Chat, Tickets, and Messaging v1.20
- Release Notes - Language I/O Parallel Translation for Chat, Tickets, and Messaging v3.2.17
- Release Notes - Language I/O Inline Translation for Chat, Tickets, and Messaging v1.1.5
- Release Notes - Language I/O Inline Translation for Chat, Tickets, and Messaging v1.1.0
- Release Notes - Language I/O Parallel Translation for Chat, Tickets, and Messaging v3.2.14
- Release Notes - Language I/O Inline Translation for Chat, Tickets, and Messaging v1.0.2