Zendesk Support

Zendesk General

• Setting up OAuth for Zendesk Guide and Language IO Parallel Rapid Human Translation
• Installing Private Apps & Implementing Role Restriction

Zendesk Chat & Tickets Admin Guide (Parallel app)

• Installing Language IO Parallel Translation for Zendesk Chat & Tickets
• Configuring Ticket Fields and Field IDs for Zendesk Chat & Tickets
• Finishing the Configuration of Zendesk Chat & Tickets (Parallel app)
• Configuring custom field to store end user's language

Zendesk Chat & Tickets User Guide (Parallel app)

• Setting yourself as available to chat
• Accepting a Chat
• Translating an incoming message in Language IO Parallel Translation for Chat, Tickets and Messaging
• Using Translation Optimization in Language IO Parallel Translation for Chat, Tickets, and Messaging
• Creating a ticket as an agent
• Using the retranslation option

See all 10 articles

Zendesk Chat & Tickets Admin Guide (Inline app)

• Installing Translation by Language IO - Inline for Zendesk

Zendesk Chat & Tickets User Guide (Inline app)

• Translating messages in Chat, Messaging, and Tickets in Zendesk with the Language IO Inline Translation app
• Language detection and re-detection in the Language IO Inline Translation app
• Using the Retranslation and the Quality Rating Flag features
• Using Translation Optimization in Language IO Inline Translation for Chat, Tickets, and Messaging

Zendesk Guide

• Zendesk Guide Installation Prerequisites
• Flagging new or updated articles for translations in Zendesk Guide
• Creating a translation project for Zendesk Guide in the Language IO Portal
• Checking the status of a translation project for Zendesk Guide in the Language IO Portal
• Publishing translated articles in Zendesk Guide

Zendesk Chatbot

• What is the Language IO Zendesk Chatbot and how does it work?
• Language IO for Zendesk Chatbot - Prerequisites
• Installing the Sunshine Web Messenger
• Interacting with a Zendesk Chatbot escalation