Setting yourself as available to chat
Note: These instructions apply to Zendesk's New Agent Workspace (NAW) only.
Before you can accept and translate chats or tickets, you must set yourself as available.
- Login to your ZenDesk instance and open the Agent Workspace:
- Click the "chat" icon next to the bell:
- Select Online. The "chat" icon turns green to indicate that you are ready to receive incoming chats from end-users: