Creating a ticket as an agent

The purpose of this article is to guide you through the steps of manually creating a ticket in Zendesk as an agent. Creating a ticket internally can be useful to test your configuration after installing the app, where you may not have actual tickets to work on.

To create a ticket as an agent, follow these steps:

1. Click the + Add button to create a new ticket.
   
2. Enter a new end user as the Requester with a valid e-mail address. Make sure to populate the Language field with the correct foreign language of the customer.
   • If you create the ticket for an existing end user, the e-mail address and Language fields should populate automatically.
   • If you create a test ticket, use unique e-mail addresses that are not associated with the agent creating the ticket. For example, if your e-mail provider supports aliases, use an alias of your real e-mail address, such as jane.doe+test123@gmail.com
   
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3. Navigate to the 'New Ticket" tab. Enter a Subject and an Internal Note, then click Submit as New. This creates and saves the ticket.
   
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   Note: You cannot load or use the Language I/O app until the ticket has been created and saved.
4. Once the ticket is created and saved, click on the Apps icon in the far-right of the screen.
   
5. The apps panel opens, and the Language I/O app is available to be loaded.
   
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6. You may now enter a Public Reply and translate it to send to the customer.
   
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