1. Language I/O
  2. Zendesk Support
  3. Zendesk Chat & Tickets User Guide (Parallel app)

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Accepting a Chat

When no chat is pending attention, the conversations button is greyed out and marks zero (0):

Screenshot_2023-03-02_at_15.02.53.png

When the system receives an incoming chat, the button turns green with the number of chats awaiting, and asking you whether to accept the chat request. Click it to accept:

Screenshot_2023-03-02_at_15.00.38.png

The conversation opens:

Screenshot_2023-05-19_at_12.43.02.png

Note: If your Language I/O app is set to auto-launch (see step 3 in Finishing the Configuration of Zendesk Chat & Tickets), it loads automatically when you click Accept.

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