Zendesk Chat & Tickets User Guide (Parallel app)
- Setting yourself as available to chat
- Accepting a Chat
- Translating an incoming message in Language IO Parallel Translation for Chat, Tickets and Messaging
- Using Translation Optimization in Language IO Parallel Translation for Chat, Tickets, and Messaging
- Creating a ticket as an agent
- Using the retranslation option
- Using Rapid Human Translation with Tickets
- Sending a response with Chat
- Sending a response with Ticket
- Using the "Translate Transcript" feature