Sending a response with Chat
To send a response and have it automatically translated upon sending:
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Type your text in the field at the bottom of the translation plugin. You might have to scroll down to show the text field. Alternatively, you can start typing in the Zendesk response field. The text is automatically reproduced in the translation plug-in, as shown here:
You can also see the languages detected for the conversation, both for you (in the example, English) and for the Customer (in the example, French).Tip: If you do not need to translate your response, click Send from the native Zendesk text box: - To translate and send your response, click the Translate button (represented by a lightning bolt):
Note about the Translation on toggle:
The toggle defaults to On or Off depending on how you configured the custom setting. You can manually toggle it Off or On to change its state. The toggle maintains its state until the next time the app is loaded, or until you manually change it again.
When Translation is toggled On, it automatically translates and sends your message when you click the lightning bolt button (or when you hit Enter if your cursor is in the Language IO app text box).
When Translation is toggled Off, it sends your message in its original language without being translated when you click the lightning bolt button (or when you hit Enter if your cursor is in the Language IO app text box).
- Your answer is translated and appears in the conversation, with your original text as an internal note (top) and the translation as the message that the client received (bottom):