Finishing the Configuration of Zendesk Chat & Tickets (Parallel app)

After you create the Ticket Fields and obtain the IDs, return to the Application in Apps and integrations > Zendesk Support apps. 

1. Open the Application's settings menu and select Change settings:
   
2. Enter the IDs you just obtained in their respective fields.
   
   (Click to enlarge)

3. The checkbox settings determine some of the application's behavior:
   

   • Set Textbox Default to Autosend (Ticket Mode):
     • When checked, this defaults the ticket mode text box to auto-send the translated agent reply.
     • If not checked, the translation appears in the agent's Zendesk text editor where the agent is able to edit the response before sending.
   • Autotranslate - Customer Messages (Ticket Mode):
     • When checked, every time a ticket is opened, any message that was not previously translated is translated automatically.
   • Autotranslate - Customer Messages (Chat/Messaging Mode):
     • When checked, any incoming customer message is translated automatically.
   • Set Translation On (Chat/Messaging Mode):
     • Defaults the translation toggle in Chat mode to ON to translate agent replies automatically.
   • Auto Launch App (Chat/Messaging Mode):
     • When checked, this setting launches the Language IO app automatically when an agent accepts the chat. 
   • Enable Translate Transcript:
     • When checked, this shows a "Translate Transcript" button in the Language IO app that allow agents to translate all messages in the ticket to the language of the agent who uses the button. This can be useful for example when a ticket is transferred from one agent to another who does not speak the same language. For more information, see Using the "Translate Transcript" feature.
4. Click Update.

The configuration of your application is complete. If you will be using Human Translation services, proceed to Authorize the OAuth client.