1. Language IO
  2. Zendesk Support
  3. Zendesk Chat & Tickets Admin Guide (Parallel app)

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Installing Language IO Parallel Translation for Zendesk Chat & Tickets

Prerequisite

Before you install the Parallel application, you must enable the languages you intend use for translation in the Zendesk Admin Center. To do so:

  1. Go to Account > Appearance > Localization > Additional languages.
  2. Enable the relevant languages.

Installation

To install the Translation by Language IO - Parallel application for Zendesk, follow these steps:

  1. Install the Translation by Language IO - Parallel application from the Zendesk Marketplace.
    Parallel.png

  2. Under INSTALLATION, complete the following required fields:

    • Auth Token: This is the Auth token you received from Language IO after they set up your account.
      Screenshot_2023-04-14_at_16.44.18.png
    Note: Your auth token is required for initial installation, but not for later updates.

    • languageio_url: Use the default value "https://golinguist.com".
      Screenshot_2023-04-14_at_16.46.00.png

      Note: If Language IO has informed you that your account exclusively uses our EU infrastructure, use "https://eu.golinguist.com".
  3. Proceed to Configuring Ticket Fields and Field IDs for Zendesk Chat & Tickets.

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