1. Language IO
  2. Zendesk Support
  3. Zendesk Chat & Tickets Admin Guide (Parallel app)

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Installing Language IO Parallel Translation for Zendesk Chat & Tickets

Prerequisite

Before you install the Parallel application, you must enable the languages you intend use for translation in the Zendesk Admin Center. To do so:

  1. Go to Account > Appearance > Localization > Additional languages.
  2. Enable the relevant languages.

Installation

To install the Translation by Language IO - Parallel application for Zendesk, follow these steps:

  1. Install the Translation by Language IO - Parallel application from the Zendesk Marketplace.
    Parallel.png

  2. Under INSTALLATION, complete the following required fields:

    • Auth Token: This is the Auth token you received from Language IO after they set up your account.
      Screenshot_2023-04-14_at_16.44.18.png
    Note: Your auth token is required for initial installation, but not for later updates.

    • languageio_url: Use the default value "https://golinguist.com".
      Screenshot_2023-04-14_at_16.46.00.png

      Note: Use "https://uk.golinguist.com" if your Language IO account is hosted on our EU server. Language IO will inform you if this is the case.
  3. Proceed to Configuring Ticket Fields and Field IDs for Zendesk Chat & Tickets.

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