Interacting with a Zendesk Chatbot escalation

If a user does not find a solution with the Chatbot, they might escalate the conversation to talk with an human agent. As an agent, the prompt appears like any other chat pending in your queue:

When you open the chat, the main difference with a regular new chat is that your conversation window shows the entire conversation the user had with the Chatbot up to this point:

To request a translation of the transcript, click the menu icon in the top right corner, and select Translate entire transcript button:

The Language I/O plugin processes the translation and delivers it as an internal note in the chat for reference:

To respond, use either of the input fields to type your answer. If you use the Zendesk input field, the Language I/O input field populates automatically:

Once translated, your answer appears in the user's Chatbot window: