Sending a response with Ticket
To send a response and have it automatically sent upon translating:
- Type your text in the Zendesk response field. The text is automatically reproduced in the translation plug-in, as shown here:
You can also see the languages detected for the conversation, both for you (in the example, English) and for the Customer (in the example, French). - To translate and send your response, click the Translate button (represented by a lightning bolt):
You can also click the three-dot menu next to the lightning bolt if you want to select Human Translation.
Note about the Automatically send after translation toggle:
The toggle defaults to On or Off depending on how you configured the custom setting. You can manually toggle it Off or On to change its state. The toggle maintains its state until the next time the app is loaded, or until you manually change it again.
When Send is toggled On, it automatically translates and sends your message when you click the lightning bolt button.
When Send is toggled Off, it populates the native ZD text box with the translation of your message when you click the lightning bolt button. This gives you the ability to review, edit, or add a macro or an attachment to your reply before you manually send with a click on the “Submit” button.
If you select Human Translation, "Automatically send after translation" toggles off automatically and is unavailable.
- Your answer appears in the conversation, with your original text as an internal note (top) and the translation as the message that the client received (bottom):