Using Rapid Human Translation with Tickets
Tickets offer the possibility to select between Machine Translation (MT) and Rapid Human Translation (RHT). This option is not available in Chat:
Note: Rapid Human Translation takes longer to deliver than Machine Translation (Turnaround time is typically around one hour but may take up to 24 hours).
When you request RHT, a "Human translation request received" shows while the translation is pending:
Upon receipt, this changes to "Human translation complete":
Once the translation is complete, you can send the message with the translated content as you would a Machine Translation.