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Creating a Translation Project with Language IO Article

The Language IO Article translation integration for Salesforce:

  • automates the search and pull of articles for translation.
  • manages the content through translation.
  • pushes translated articles back into Salesforce.

Creating a Project

Before you begin

Translation projects are subject to the following limits:

  1. A maximum of 100 articles per project.
  2. A maximum of 49 target languages per project.

Best practices:

  • Project Size: Keep projects small. 
    The total word count of the project (that is, number of articles x average word count of articles x number of target languages) should be fewer than 80K words.
  • Priority Articles: Translations are delivered all at once when the entire project is completed. If certain article translations have higher priority, consider submitting them in a separate, smaller project.

Steps

  1. Open your Language IO Article translation plugin tab.

  2. In the upper right, click Create New Project.

    artproj_001.png
    (Click to enlarge)

  3. Search for the articles you want to include in your project. You can filter by:

    • Language - Filter articles by source language.

      Note: Projects can only include a single source language. Submit separate projects for articles having different source languages.
    • Status - Filter for articles by Published or Draft status.
    • Article Number - Filter by article number, comma-separated.
    • Search Term - Filter for articles by title keyword.
    • Topics - Filter for articles by one or more topics.

    • Data Categories - Filter for articles by data category.

      Note: This is not an either/or search: Do not select multiple parent categories. If you select multiple categories, the search returns no articles, as they are not in both categories.
    • Created - Filter for articles created within the given date range.
    • Updated - Filter for articles updated within the given date range.
    • Record Types - Filter for articles by record type.
    • Channels - Filter for articles by channel.
    • Only show articles with outdated translations - Filter for articles that were translated in the past, but for which the source content has since been updated.
    • Only show articles with no translations in the selected languages - Filter for articles that do not have translations in the languages selected beneath the setting.
  4. Click Search in the bottom right corner.
    artproj_002.png
    (Click to enlarge)

  5. Select the articles you want to include in your project using the checkboxes on the left.
    To sort the articles by Created and Updated date, click on the corresponding column name.
    artproj_003.png
    (Click to enlarge)

    Note: Due to Salesforce constraints, there is a limit to the number of articles that you can see in this view (170KB). If you do not see an article that you expected to see, click Go Back to return to the search filter step and narrow down your search.
  6. Click Next: Name Project.
  7. On the project submission screen:
    artproj_004.png
    (Click to enlarge)
    • Give the project a unique and meaningful Project Name.
    • Toggle on Publish option if you want to publish the translated articles automatically.
    • Select the Target Languages into which selected articles should be translated.

    • Click Submit project to submit the project (or Request Quote, see below).

      Note: If you have quoting enabled, you can request, review, and approve the costs associated with certain types of projects before they are started. See Reviewing and Approving a Quote to process quotes.
  8. When the project is created successfully, a "Project Successfully Created" message is displayed.
    artproj_005.png
    (Click to enlarge)

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