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  3. Salesforce Chat - Admin Guide

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Salesforce Chat - Admin Guide

This section contains documentation for Salesforce administrators who want to install and configure their Language IO Chat application.

  • Before you begin: An overview of the Language IO Chat installation process
  • Installing Language IO Chat for Salesforce
  • Language IO Chat for Salesforce - Custom Settings
  • Adding the Chat Component to the Lightning Record Pages
  • Setting up locally stored Custom Auto Responses
  • Language IO Chat for Salesforce - Troubleshooting Installation Issues
  • Setting up Custom Auto Responses for Salesforce Chat to be stored by Language IO
  • Setting up the Agent Preferred Language feature as an Admin in Salesforce Chat
  • User Permission Set for Language IO Chat
  • Language Detection Flow in SF Chat
  • Viewing Chat Error Logs
  • Storing the end user language in a related field with Language IO Chat
  • Why is the customer rating flag not showing correctly?

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  • Zendesk Translation
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  • Machine Translation API

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