Viewing Chat Error Logs

The purpose of this document is to explain the different options that you have to show and view the Language I/O Chat Error Log records. Error logs are created when a situation occurs that throws an error during a chat translation. This is known as an "error thrown".

Viewing error logs is a feature available in Language I/O Chat from version 2.41 and later.

There are three methods to view the error logs:

• Display the logs as a related list in the chat transcript layout
• Add the Chat Error Logs as a custom object in the Service Console utility
• Query Chat Error Logs from the Developer Console

Display the logs as a related list in the chat transcript layout

The first method is to add the Chat Error Logs as a related list on the Live Chat Transcript Layout. This shows the error logs in your Chat window. To do so, follow these steps:

1. Go to Setup > Object Manager
2. Search for Chat Transcript and open the Chat Transcript object:
   
3. Go to Page Layouts:
   
   
4. Open the page layout where you want to show the Error Logs.
5. Click on Related Lists:
   
   
6. Drag and drop the Language I/O Chat Error Logs related list to the layout:
   
7. Click Save.
8. Go to Lightning Record Pages:
   
9. Click on the page where you want to add the Error Logs and click on Edit:
   
10. Drag and drop a "Related List - Single" component on the lightning page:
    
11. For the component configuration, the parent record should be set to ‘Use This Chat Transcript’ and the Related List should be ‘Language I/O Chat Error Logs’:
    
12. Click Save.

Add the Chat Error Logs as a custom object in the Service Console utility

This method makes it possible to access the Error Logs from the Service Console menu. Too configure this, follow these steps:

1. First, create a tab for the Language I/O Chat Error Logs custom object:
   1. Go to Setup > Tabs:
      
   2. Click on New
   3. In the Object dropdown menu, select Language I/O Chat Error Logs, then a tab style, then click Next:
      
   4. Select a user profile and click Next.
   5. Define the visibility of your new tab: select Service Console and any other app to which you want to give access to this tab:
      
   6. Click Save.
2. View the Language I/O Chat Error Logs in the Service Console:
   1. Go to Setup > Service Console 
   2. You should see the new option in the dropdown menu:
      

Query Chat Error Logs from the Developer Console

1. Open the Developer Console:
   
2. Open the Query Editor tab in the lower part of the screen:
   
3. Type your query. You can request all error logs or only a specific chat, for example:
   SELECT Id, LanguageIOLA__Chat_Transcript_Name__c, LanguageIOLA__Logs__c, CreatedDate FROM LanguageIOLA__LinguistNowLiveAgentErrorLog__c WHERE LanguageIOLA__Chat_Transcript_Name__c = '00001676'
4. Click Execute to see the result of the query: