Language IO Chat for Salesforce - Troubleshooting Installation Issues

The purpose of this article is to help you diagnose and fix issues that may arise during the installation of the Language IO Chat for Salesforce app. 

Setting up a community

Make sure that the community site that you want to use to chat with customers is configured correctly before you start the installation. You must set up a community and set up a Chat for this community to use the Language IO app.

External Credential and Named Credential Configuration

External Credential

When you create a new External Credential Custom Header, you must replace the {{Credential_Name}} placeholder in the customer header formula template that Language IO provides with the name that you gave the External Credential. Make sure to copy or write down the name of the External Credential so that you can make the substitution without error:
{!'Basic ' & BASE64ENCODE(BLOB($Credential.{{Credential_Name}}.Username & ':' & $Credential.{{Credential_Name}}.Password))}

Otherwise, you will be forced to pause the installation while you search for it before you can continue.

Named Credential

When you create a Named Credential, remember to copy or write down the name of the Named Credential so that you can use it when you configure the Custom Settings. Otherwise, you will be forced to pause the installation while you search for it before you can continue.

Connection issues during installation

It may happen that from one step to the next the data you enter is not saved because your connection briefly cut or timed out. If this happens, simply go back one step and repeat the operation that failed. These kinds of connection issues typically resolve themselves very quickly without the need for intervention.