Language IO Case for Salesforce | Enabling Email Drafts

Language IO for Salesforce Case relies on Salesforce's email draft functionality to translate agent email replies. You must enable email drafts in Salesforce.

1. Go to Setup → "Support Settings"
2. Click "Edit".
3. Enable the "Enable Case Feed Actions and Feed Items" setting.
4. Click "Save".
5. Enable the "Enable Email Drafts” setting, now available in the list of settings.
6. Click "Save".