Language IO Case for Salesforce | Configuring your Case Lightning Record Page
To configure your Case Lightning Record page for Language IO Response:
- Go to Setup → Object Manager → "Case".
- Click "Lightning Record Pages".
- Click on your Case record page.
- Click "Edit".
- From the left-hand components panel, add the "Language I/O Email Translation" component to your page layout.Best Practice: Agents use this component to see the current customer language and translate outbound email drafts. It should be visible to agents when they need to translate outbound and inbound content.
- In your page layout, click on the menu of your Tabs component.
- In the right-hand component settings panel, under "Tabs", click "Add Tab".
- Still in the right-hand panel under "Tabs", click on the new tab to set the tab label.
- In your page layout, open your new tab.
- From the left-hand components panel, add the "Visualforce" component to the tab.
- Click on the component.
- In the right-hand component settings panel, change the "Visualforce Page Name" to "Language I/O Case Translation"
- Click "Save".