Language IO Case for Salesforce | Creating Retranslation Reports

Translation reports can be a useful tool that provides you with the raw data that you need to review your cases for a given time period and create analytics such as looking at average conversation length, word counts, frequent locales, cases metadata, etc. 

In this article

• Creating a custom Report Type for retranslations
• Creating a Retranslation Report

Creating a custom Report Type for retranslations

The process is very similar to a regular case report type. To create a case retranslation report type, follow these steps:

1. From the Setup Home screen, go to Feature Settings > Analytics > Reports & Dashboards > Report Types:
   
2. Click on New Custom Report Type:
   
3. Fill in the following details:
   • Primary Object:LinguistNow Threads
   • Report Type Label: Language IO Case Translations
   • Description: What the type does, for example "Used to generate a report containing Language IO Case retranslation data"
   • Store in Category: Customer Support Reports
   • Deployment Status: Deployed
     
4. Click Next.
5. Click Save in the bottom right corner.
6. The screen returns to the main Record Types page. Open the Record Type that you just created, and click Edit Layout: 
   
7. Click Lookup Fields:
   
8. In the list of fields, make sure the IsFirstTranslation and IsSecondTranslation are selected, and add them if they are not:
   
9. Click Save in the top right corner.

Creating a Retranslation Report

To create a case report, follow these steps:

1. First, select the report type that you just created. In Reports, go to New Report > Customer Support Reports and select Language IO  Case Retranslations: 
   
2. Click Start Report:
   
3. Add your desired columns. Make sure that the following columns are included:
   • IsFirstTranslation
   • isSecondTranslation
     
4. Under Filters, apply the desired date filters:
   
5. Click Run in the upper right.
6. Once generated, your report should include first and second translation data like the following example: