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Language IO Case for Salesforce | Setting your Custom Settings

Your Language IO Case custom settings include required settings and customizable options.

Creating a Set of Custom Settings

  1. Go to Setup → Custom Settings → "Language IO Case Public Settings" (click "Manage").
  2. There are two "New" buttons:
    1. Click the upper "New" button to define the default settings for all users.
    2. Click the lower "New" button to define settings for a specific profile or user. 

Required Settings

  1. In the "Named Credential" field, enter the API name of your Named Credential.
  2. In the "Locale Field Name" field, enter the API name of the custom field on your Case object that stores the Case's customer language value.
  3. Click "Save".

Optional Settings

Setting Name  Details
Auto-Send Email Draft Automatically send translated email drafts.
Default to Human Translation For RHT, list the languages (by code) that should always default to human translation.
Regular Expression for Description
 		 A Salesforce-compatible regex that matches the description content to be translated (e.g. the content of the most recent message in a thread). If no content is matched, the entire description is translated.
Email Draft Divider A Salesforce-compatible regex that delimits the end of email draft content to be translated. Language IO will translate the email draft content before this delimiter.
Hide Email Options and Hide Post Comments Options For RHT, uncheck this setting to show agents the options to translate email drafts or comments using RHT or MT.
Email Content Type Defines the email draft content type as HTML or text. Default: HTML.
Only Show Translations in Plugin Check this setting to only show Language IO Case Translation component translations in the component. Otherwise, they are also posted to the Case Feed.
Post Comments Are Public Check this setting to make comments posted through the Language IO Case Translation component public.
Auto Save Delay Time (in milliseconds) the app waits after the agent clicks to translate their email draft before translating (allows time for the email draft to save).
Append Source Append the source content to the translation of an email draft.
Disable Retranslate Checked to disable retranslation in the Language IO Case Translation component.
E-mail Action Names Comma-separated list of the SendEmail quick actions on your page layout. See Mapping the correct Email Action Name in Custom Settings.
Enable Feed Translation Check to enable Feed item translation in the Language IO Case Translation component
Agent Language Preference API name of the custom User field the app should use for the agent language instead of their Salesforce locale. See Allowing agents to select their preferred language.
Case Language Preference API name of the custom Case field the app should use for the agent language instead of their Salesforce locale. See Allowing agents to select their preferred language.
Apply Language Preference to All Cases Persist the agent's "Case Language Preference" field value to other Cases. See Allowing agents to select their preferred language.
Enable Draft Email Subject Translation Check to allow translation of the email draft subject.
Show Subject Check to make the Case Subject available for translation in the Language IO Case Translation component.
Treat Comments as Foreign Check to enable translation of case comments from customer language into the agent language in the Language IO Case Translation component.
Custom Status Field API name of the custom Case field to store the current translation status.
Human Word Count Field Name API name of the custom Case field to store the running human translation word count.
Machine Word Count Field Name API name of the custom Case field to store the running machine translation word count.
Status on Pending and Status on Update Define custom values for the "Custom Status Field" when the translation is updated or pending.
Update Status only on Human Check to update the "Custom Status Field" only for RHT.
Enable Activity Translation Check to make Tasks and Events available for translation in the Language IO Case Translation component.
Disable TQE Uncheck to enable Translation Quality Estimate (TQE).

Email Draft Translation Type, Post Comment Translation Type, Re-translation Type, and Description/Activity Translation Type

 

 Set the default translation type for the relevant content type as "machine" or "human". Default: "machine".
Enforce Word Count Threshold and Word Count Alert Threshold Set an email draft translation word count threshold and show a warning or prevent translation if the threshold is exceeded.
Enable Attachment Translation Check to enable inbound Case attachment translation.

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