1. Language IO
  2. Salesforce Support
  3. Language IO Case for Salesforce
  4. Language IO Case for Salesforce | Admin Guide

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Language IO Case for Salesforce | Assigning User Permissions

Application users (i.e., agents) must be assigned to the application's managed "Language I/O Response User" permission set or equivalent permissions.

Best Practice: Language IO recommends assigning the "Language I/O Response User" permission set so that permissions remain up to date when you upgrade.