Enabling the translation of draft emails

The purpose of this article is to describe the process to enable the translation of draft emails for agents.

Note: If an agent tries to translate a draft when this feature is disabled, this message appears:

To enable this feature, follow these steps:

1. Go to Setup.
2. Enter “Support Settings” in the quick find box.
3. Click Edit.
4. Enable "Enable Case Feed Actions and Feed Items".
5. Click Save, then refresh the browser.
6. Enable the "Enable Email Drafts” option.
7. Save the settings.