Language IO Enhanced Chat for Salesforce | Setting your Custom Settings
Your Language IO Enhanced Chat custom settings include required settings and customizable options.
Creating a Set of Custom Settings
- Go to Setup → Custom Settings → "Language IO Enhanced Chat Public Settings" (click "Manage").
- There are two "New" buttons:
- Click the upper "New" button to define the default settings for all users.
- Click the lower "New" button to define settings for a specific profile or user.
Required Settings
- In the "Named Credential" field, enter the API name of your Named Credential.
- Click "Save".
Optional Settings
| Setting Name | Definition |
| Skip Initial Auto Responder | Check to skip the Language IO auto responder if there are prior agent messages in the conversation. |
| Unsupported Language Text | Custom message to send the customer when the customer language detected is unsupported. |
| Use Agent Salesforce Language | Check to use the agent's Salesforce locale instead of a preferred language. |
| Reset Locale | Check to allow agents to reset the customer language by toggling the translation toggle. |
| Translation Enabled | Check to enable the translation toggle by default. |
| Use Auto Responder | Check to enable Language IO-hosted pre-translated auto responders. See Setting up Custom Auto Responses for Salesforce Enhanced Chat. |
| Language Field | API name [api_object_name.api_field_name] of the related object field the app should reference to determine the customer language and store the customer language when detected. See Setting the End user's Language from a Session or Related Object Field. |
| Enable Agent Quality Flag | Check to enable the Quality Rating Flags for agents. |
| Enable Visitor Quality Flag | Check to enable the Quality Rating Flags for end users. |
| Enable Translation Optimization | Check to enable Optimization of outbound messages. |