Why is my Rules Based Einstein Chatbot not working?

The most common cause for a Chatbot to stop working is a misconfiguration such as leaving it inactive after editing or modifying the Bot.

To reactivate a Chatbot, follow these steps:

1. In your SF Org, navigate to Setup. 
2. Use the Quick find box to look for Einstein Bots.
3. Look for the ChatBot that is malfunctioning and check its Status. If it says "Inactive", proceed to the next step:
   
   
   Note: If all chatbots are active, contact your Language I/O Customer Success Manager.
4. Click on the Chatbot to open the Einstein Bot Builder, and click on the Activate button to the top-right of the screen:
   
5. Refresh the SF window where you have your Chatbot for the changes to take place, and try to use it.
   
   Note: If the problem persists, contact your Language I/O Customer Success Manager.