Before you begin: An overview of the Rules Based Einstein Chatbot translation process

The purpose of the article is to give a brief overview of the different steps to translate a Rules Based Einstein Chatbot in Salesforce. With Language I/O, you can translate the static Dialogs (Menu Items), Messages, and Questions with either Human or Machine Translation.

Each step that involves an action on your part is explained in a dedicated article, linked below. Some differences may exist depending on whether you use Human Translation or Machine Translation.

If you use Human Translation (HT), the process is as follows:

1. First, export the Chatbot for Human Translation as a translatable package.
2. Send this package to localization@languageio.com. 
3. Language I/O runs the package through the translation process.
4. Language I/O sends the translated package(s) back to you.
5. Upload the package(s) back into Salesforce to create your Chatbots in the relevant languages.

If you use Machine Translation (MT), see the following article:

• Translating a Chatbot with the Metadata API

In addition, with both HT or MT, you can use the Language I/O API plugin to add functionality to your multilingual setting. This plugin contains Apex actions, which you can configure to translate text variables in your chatbot:

1. Install the Language I/O API plugin.
2. Use the Language I/O API Plugin to create custom functions for your Chatbot, such as detecting the customer's language automatically.

If you have any question about this process or what functionalities are available through the API plugin, contact your Customer Success Manager.