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  3. Salesforce Rules Based Chatbot Guide

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Before you begin: An overview of the Rules Based Einstein Chatbot translation process

The purpose of the article is to give a brief overview of the different steps to translate a Rules Based Einstein Chatbot in Salesforce. With Language IO, you can translate the static Dialogs (Menu Items), Messages, and Questions with either Human or Machine Translation.

Each step that involves an action on your part is explained in a dedicated article, linked below. Some differences may exist depending on whether you use Human Translation or Machine Translation.

If you use Human Translation (HT), the process is as follows:

  1. First, export the Chatbot for Human Translation as a translatable package.
  2. Send this package to . 
  3. Language IO runs the package through the translation process.
  4. Language IO sends the translated package(s) back to you.
  5. Upload the package(s) back into Salesforce to create your Chatbots in the relevant languages.
Note: Using Human Translation creates a new Chatbot per language. This mean that if you translate to three languages, the translation process creates three new Chatbots.

If you use Machine Translation (MT), see the following article:

Note: This translates the entire Chatbot content, including content that was already translated.

In addition, with both HT or MT, you can use the Language IO API plugin to add functionality to your multilingual setting. This plugin contains Apex actions, which you can configure to translate text variables in your chatbot:

  1. Install the Language IO API plugin.
  2. Use the Language IO API Plugin to create custom functions for your Chatbot, such as detecting the customer's language automatically.

If you have any question about this process or what functionalities are available through the API plugin, submit a support request.

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