Exporting a Rules Based Einstein Chatbot for Human Translation

To translate your Chatbot, you must first export all its contents in a format compatible with translation. The purpose of this article is to show you how to do this.

Steps

To export the dialogs, questions and messages of your chatbot for translation, follow these steps:

1. Create a manifest .XML file and give it a relevant name (for example LIO_ChatBot.xml). It should look like this:
   <?xml version="1.0" encoding="UTF-8"?> 
<Package xmlns="http://soap.sforce.com/2006/04/metadata"> 
   <types> 
      <members>LIO_ChatBot</members> 
      <name>Bot</name> 
   </types> 
   <version>51.0</version> 
</Package>
2. Open your browser and go to https://workbench.salesforce.com.
3. Select the API version (for example, 51.0) and log in.
4. In the menu, select Migration > Retrieve:
   
5. If the operation succeeds, the following screen opens:
   
6. Click "Retrieve" to download your Chatbot as a ZIP file.

The .BOT file in the "Bot" subfolder contains the labels, messages, etc. to be translated.

Once you have the ZIP archive, share it via email to localization@languageio.com to kick off the translation process.