1. Language IO
  2. ServiceNow Support
  3. ServiceNow Admin Guide

Articles in this section

ServiceNow | Configuring Retranslation for Form Fields

With the Language IO Translation Services by Language IO application for ServiceNow, admins can give agents the ability to retranslate the content of text fields on forms in case the initial translation is not satisfactory.

Configuring Retranslation for Single-Line Text Fields

To configure retranslation for a single-line text field:

  1. Open the desired form (e.g., submit or view an Incident).
  2. Right-click on the single-line text field title and select "Configure Dictionary".
  3. Under the Attributes tab, click "New".
  4. Add a "Field decorations" attribute with a value of "x_lanio_language_0_retranslation".
  5. Click "Submit" to add the attribute.

Configuring Retranslation for Multi-Line Text Fields

Configuring Retranslation for a Multi-Line Text Field

  1. Open the desired form (e.g., submit or view an Incident).
  2. Click on the menu icon at the top-left and go to Configure → "Form Layout"
  3. Find the "Retranslation" formatter and add it below the multi-line text field.
    1. In the "Available" list, select "Retranslation".
    2. Click the right arrow in the middle to move it to the "Selected" list.
    3. Use up and down arrows at the right to reposition the formatter below the multi-line text field.

  4. Click "Save".

Configuring Retranslation for Additional Multi-Line Text Fields in the Same Form Section

  1. From the ServiceNow top-nav, go to All → System UI → "Form Sections".
  2. Open the Form Section where you added the "Retranslation" formatter for the first multi-line text field.
  3. In the "Section Elements" tab, click to open the "x_lanio_language_0_retranslation.xml" ("Retranslation") formatter.
  4. Click on the menu icon at the top-left and click "Insert" to duplicate the "x_lanio_language_0_retranslation.xml" ("Retranslation") formatter in the form section.
  5. Click "Update" to save your changes.
  6. Repeat Configuring Retranslation for a Multi-Line Text Field for the second multi-line text field.

Note: The "Retranslation" formatter is included in the "Task [task]" table. To add the formatter to a different table:

  1. From the ServiceNow top-nav, go to All → System UI → "Formatters".
  2. Open the "Retranslation" ("retranslation.xml") formatter.
  3. Update the "Table" field to the target table
  4. Click on the menu icon at the top-left and select "Insert".

Related articles