Salesforce Case - Admin Guide

This section contains documentation for Salesforce administrators who want to install and configure their Language IO Case application.

• Before you begin: An overview of the Language IO Case installation process
• Installing Language IO Case for Salesforce
• Configuring Language IO Case for Salesforce
• Language IO Case for Salesforce - Custom Settings
• Configuring the Case Object
• Language IO Case for Salesforce - Troubleshooting Installation Issues
• Allowing agents to select their preferred language
• Using Templates in Language IO Case for Salesforce
• Updating the texts in disclaimers or autoresponders
• Enabling the translation of draft emails
• Mapping the correct Email Action Name in Custom Settings
• Configuring the Language IO endpoint in Salesforce Case