Salesforce Case - Admin Guide

This section contains documentation for Salesforce administrators who want to install and configure their Language I/O Case application.

• Before you begin: An overview of the Language I/O Case installation process
• Installing Language I/O Case for Salesforce
• Configuring Language I/O Case for Salesforce
• Language I/O Case for Salesforce - Custom Settings
• List of Language I/O Response Public Settings
• Configuring the Case Object (Classic Experience)
• Configuring the Case Object (Lightning Experience)
• Language I/O Case for Salesforce - Troubleshooting Installation Issues
• Allowing agents to select their preferred language
• Using Templates in Language I/O Case for Salesforce
• Updating the texts in disclaimers or autoresponders
• Enabling the translation of draft emails
• Mapping the correct Email Action Name in Custom Settings
• Configuring the Language I/O endpoint in Salesforce Case