Salesforce Case - Admin Guide

This section contains documentation for Salesforce administrators who want to install and configure their Language IO Case application.

• Before you begin: An overview of the Language IO Case installation process
• Installing Language IO Case for Salesforce
• Setting up your Named Credential in Salesforce Case
• Setting up Language IO Case for Salesforce
• Language IO Case for Salesforce - Custom Settings
• Adding the Case Component to the Lightning Record Pages
• Language IO Case for Salesforce - Troubleshooting Installation Issues
• Managing End User Language Settings for Case
• Allowing agents to select their preferred language
• Enabling the translation of draft emails
• Using Templates in Language IO Case for Salesforce
• Mapping the correct Email Action Name in Custom Settings