Setting up your Named Credential in Salesforce Case
Note: This is step 3 of 6 to install Language IO Case for Salesforce.
You must instruct your Salesforce configuration to call to the correct Language IO API endpoint for translations requests to go through.
To set up the Language IO endpoint, follow these steps:
- Go to Setup > Named Credentials.
- Write down your newly created Named Credential:
- Go to Setup > Custom Settings.
- Click Manage next to the “Language IO Response Public settings”.
- Click Edit.
- In the "Named Credential" field, paste the Label name you copied in Step 2.
- Save and exit.
Note: If the endpoint is not configured correctly, agents receive this error message:
After you install the package, proceed to Step 4: Configuring Language IO Case for Salesforce.