Adding a new user in the Customer Self-Service Portal

You can add and edit users directly from the Customer Self-Service Portal (CSSP).

Adding a user

To add a new user, follow these steps:

1. Log in to the Customer Self-Service Portal.
2. Click on your profile icon and select Manage Users:
   
3. The Users tab opens:
   
4. Click the Add new user button:
   

5. An "Add New User" pop-up opens. Fill in the first and last name, email, Team and Role:
   
   All fields are mandatory except "Team".

   Note: For more information about roles and their permissions, see User roles and permissions in the Customer Self-Service Portal.

6. When you finish, click Save. Alternatively, click Cancel to cancel without saving your changes:
   After you save your changes, the new user is visible in the list with the status "Pending":
   
   The new user will receive an invite via email, with a confirmation link. Once they click the link to confirm their enrolment, their status changes to "Active":
   

   Note: The link is valid for five days. If the user lets the link expire, or if they did not receive the verification email, you can resend it manually (see next section).

Receiving the email

Share Accepting your Invitation to the Customer Self-Service Portal with your new user to make sure they confirm their account. Make sure to whitelist the address noreply@languageio.com so that the invitation does not end up in your user's spam folder. The invitation email looks like this:

Sending a reminder

If you notice one or several users have been in "Pending" status for a while without confirming their enrolment, you can resend the confirmation email. To do so, follow these steps:

1. Log in to the Service Portal.
2. Open the Settings section. The Users tab opens:
   
3. Select one or more users as applicable, and click the Resend User Invite button:
   
4. A pop-up opens to confirm the reminder was sent:
   
5. The new user will receive a new email invitation, with a new confirmation link.