1. Language IO
  2. Customer Self-Service Portal
  3. Account Management in the Customer Self-Service Portal

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Disabling a user in the Customer Self-Service Portal

You can add and edit users directly from the Customer Self-Service Portal (CSSP).

Note: This operation requires admin-level permissions. If you need to change your role, contact your Admin.

If you cannot locate the Language IO Self-Service Portal Admin at your organization, or if your organization does not have one, contact Language IO Support.

Disabling one or more users

To disable users, follow these steps:

  1. Log in to the Customer Self-Service Portal.
  2. Click on your profile icon and select Manage Users:
    Screenshot 2025-02-25 at 11.52.50.png
  3. The Users tab opens:
    Screenshot 2024-03-20 at 13.10.32.png
  4. Select the user or users that you want to edit, then click the Disable button at the top:
    Screenshot 2024-03-20 at 13.18.39.png

  5. A message appears to confirm your action. Click Yes to confirm that you want to disable the user, or No to cancel:
    Screenshot 2024-03-20 at 13.20.52.png

    Caution: This action cannot be undone. To recreate this user, you must add them again from scratch.
  6. The user account is disabled and disappears from the list of users:
    Screenshot 2024-03-20 at 13.10.32.png

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