1. Language IO
  2. Customer Self-Service Portal
  3. Account Management in the Customer Self-Service Portal

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User roles and permissions in the Customer Self-Service Portal

Note: Creating and editing users requires admin-level permissions. If you need to change your role, contact your Admin.

If you cannot locate the Language IO Self-Service Portal Admin at your organization, or if your organization does not have one, contact Language IO Support.

To add or edit users, click on your user icon in the top right corner of the screen and select Manage Users:
Screenshot 2025-11-18 at 15.03.02.png 

The different roles in the Customer Self-Service Portal (CSSP) have the following permissions:

  • Admin
    • View, add, edit and delete Group Admins
    • View, add, edit and delete Group Managers
    • View, add, edit and delete Group Users
    • View, add, edit and delete Glossary terms
    • View, add, edit and delete Projects
    • View, add, edit and delete Settings
    • Use the Machine Translation (MT) Portal
    • View and refresh API Key
  • Manager
    • View, add, edit and delete Glossary terms
    • View, add, edit and delete Projects
    • View, add, edit and delete Settings
    • Use the MT Portal
    • View API Key
  • User
    • View Glossary
    • View Projects
    • View Settings
  • MT Only
    • Use the MT Portal

For more information, see:

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