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  3. Customer Self-Service Portal | User Management

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Customer Self-Service Portal | Editing a User

You can add and edit users directly from the Customer Self-Service Portal (CSSP).

Note: This operation requires admin-level permissions. If you need to change your role, contact your Admin.

If you cannot locate the Language IO Self-Service Portal Admin at your organization, or if your organization does not have one, contact Language IO Support.

Editing users

At this time, you can only edit one user at a time. To edit users, follow these steps:

  1. Log in to the Customer Self-Service Portal.
  2. Click on your profile icon and select Manage Users:
    Screenshot 2025-02-25 at 11.52.50.png
  3. The Users tab opens:
    Screenshot 2024-03-20 at 13.10.32.png
  4. Select the user that you want to edit, then click the Edit User button at the top:
    Screenshot 2024-03-20 at 13.18.40.png

  5. You can edit the first and last name, the team, and the role. You cannot change the email:
    Screenshot 2024-03-20 at 13.24.42.png

    Note: For more information about roles and their permissions, see User roles and permissions in the Customer Self-Service Portal.
  6. Make your changes as needed. When you finish, click Save. Alternatively, click Cancel to cancel without saving your changes.
  7. (Optional) If you upgraded the role of a user to the "Manager" or "Admin" role, send them the link to Using Multi-factor Authentication with Language IO so that they can enable MFA and secure their account.
  8. The user list now shows the updated information.

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