Using Rapid Human Translation with Salesforce Case

The Language I/O app for Salesforce case offers the possibility to select between Machine Translation (MT) and Rapid Human Translation (RHT). This option is not available in Chat or Messaging.

Selecting Rapid Human Translation for outgoing emails or comments

To select Rapid Human Translation for an outgoing email or comment, select "Human" on the email widget:

To select Rapid Human Translation for an outgoing message, select "Human" under the message:

Once the translation is complete, you can send the message with the translated content as you would a Machine Translation.

Prerequisites

Enabling Rapid Human Translation for incoming messages and outgoing emails and comments requires additional configuration by Language I/O on your account. Language I/O also needs to be able to call back into your org via OAuth or Basic Auth. For full details on how to configure Rapid Human Translation, contact your Customer Success Manager.

If you do not see the option for Rapid Human Translation pictured in the previous section, check with your administrator that the settings "Hide Email Options" (for outgoing emails) and "Hide Post Comments Options" (for outgoing and incoming messages) are not checked:

(Click to enlarge)

Changing the default setting

"Machine" is the default option for translation. To change the default to Rapid Human Translation:

• for outgoing emails and comments, replace "machine" with "human" on the settings "Email Draft Translation Type" and "Post Comment Translation Type"
• for incoming messages, replace "machine" with "human" on the settings "Comment Translation Type" and "Description/Activity Translation Type"
• for retranslation, replace "machine2" with "human" on the setting "Re-translation Type"