Customer Self-Service Portal | Editing a Glossary Entry
You can edit your glossary entries directly from the Language IO Customer Self-Service Portal (CSSP). This allows support teams to be much more flexible and responsive when a linguistic issue comes up that requires a glossary correction.
If you cannot locate the CSSP Admin at your organization, or if your organization does not have one, contact Language IO Support.
To edit a glossary entry, follow these steps:
- Log in to the Customer Self-Service Portal.
- Open the Translation menu at the top, and select Glossary:
- The Glossary tab opens:
- Select the language pair that you want to edit:
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Look for the entry that you want to edit. For faster results, you can filter by keyword as depicted. Once you find the entry, click the Edit icon (pencil) to edit the fields:
Leave "Case Insensitive" unchecked to if the word is a proper name, such as a trademark you want filtered. Check the box if the word must be considered regardless of case (for example, leave unchecked to include the trademark "Word" with an upper-case W from "Microsoft Word", but ignore "word").Note: “Do Not Mutate”.
“Do not Mutate” means that the detected word must be taken as is for translation. This means that other forms of the word (such as singular or plural, conjugation or other grammatical variations) cannot be used for the translation. This setting is defined in the glossary entry itself.
- Make your changes as needed. When you finish, click the Save icon (top checkmark), or click the cross icon to cancel without saving your changes:
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After you save your changes, the status of the entry changes to “Edit pending”:
Caution: Your changes are not saved at this point. If you try to reload or leave the page, a pop-up opens to warn you that you may lose your unsaved changes: - Repeat steps 6 and 7 as applicable until your edits are complete.
- When you are ready to save your changes, click the Confirm Changes button at the bottom of the page:
- Review your updates. If everything is correct, click Publish Changes to Glossary:
- The page reloads to show you a report of the changes that you implemented. Click Return to Glossary to return to the main page: