Customer Self-Service Portal | Deleting a Glossary Entry
You can edit your glossary entries directly from the Language IO Customer Self-Service Portal (CSSP). This allows support teams to be much more flexible and responsive when a linguistic issue comes up that requires a glossary correction.
Note: Access to the glossary editor requires admin-level permissions. If you need to change your role, contact your Admin.
If you cannot locate the CSSP Admin at your organization, or if your organization does not have one, contact Language IO Support.
If you cannot locate the CSSP Admin at your organization, or if your organization does not have one, contact Language IO Support.
To delete a glossary entry, follow these steps:
- Log in to the Customer Self-Service Portal.
- Open the Translation menu at the top, and select Glossary:
- The Glossary tab opens:
- Check the box on the left to select the row or rows that you want to delete, then click on Delete X items (Where X is the numbers of rows that you selected for deletion):
-
After you save your changes, the status of the entry changes to “Delete pending”:
Caution: Your changes are not saved at this point. If you try to reload or leave the page, a pop-up opens to warn you that you may lose your unsaved changes: - When you are ready to save your changes, click the Confirm Changes button at the bottom of the page:
- Review your updates. If everything is correct, click Publish Changes to Glossary:
- The page reloads to show you a report of the changes that you implemented. Click Return to Glossary to return to the main page:
Important: Glossaries are not bi-directional: this means that if you delete a term in an English to French glossary, this does not delete the term in the French to English glossary.