Creating a Lightning Records page in Salesforce

To use the Language I/O plugins for Chat and Case in Salesforce, you must first create a Lightning Record page.

To do this, follow these steps:

1. In Setup, click on the "Object Manager" tab.
2. Click on:
   • "Chat Transcript", if you are setting up a page for Chat. 
   • "Case", if you are setting up a page for Case.
     
3. Click on "Lightning Record Pages" to the left:
   
4. Click “New” on the top right corner.
5. A modal opens. Select “Record Page”, then click Next.
   
6. Enter a Label.
7. In the Object dropdown menu, elect:
   • "Chat Transcript", if you are setting up a page for Chat. 
   • "Case", if you are setting up a page for Case.
     
8. Click on “Clone Salesforce Default Page”.
   
9. Click Finish.
10. A number of pop-ups might follow. You can safely exit all of them.
11. Activate the page if prompted to do so:
    • If you are unsure of what to select, activate it as an “Org Default”.
    • Otherwise, select any relevant app in which you want to activate the page.