Salesforce Chat - User Guide

Everything you need to know to use your Language IO Chat for Salesforce plugin

• Language IO Chat for Salesforce user guide
• Determining the language of a customer in Language IO Chat for Salesforce
• Using Retranslation in Language IO Chat for Salesforce
• Using the Translation Quality flag in Language IO Chat for Salesforce
• Setting up the Agent Preferred Language feature as an Agent in Language IO Chat for Salesforce
• Language re-detection in the Language IO component
• Using Translation Optimization in Language IO Chat for Salesforce
• Using Lio Agent Assistant in Language IO Chat for Salesforce
• Creating Translation Reports (Chat)
• Creating Retranslation and Quality Flag reports (Chat)
• Translating Chat Transcripts in Salesforce
• Enabling the Language IO Chat Demo Kit in Salesforce Lightning (SF Sales Engineers Guide)