Salesforce Chat - User Guide

Everything you need to know to use your LIO Chat for Salesforce plugin

• Determining the language of a customer in SF Chat
• Enabling the Language I/O Chat Demo Kit in Salesforce Lightning (SF Sales Engineers Guide)
• Salesforce Chat translation user guide
• Using Retranslation in Salesforce Chat
• Using the Translation Quality flag in Salesforce Chat
• Setting up the Agent Preferred Language feature as an Agent in Salesforce Chat
• Language re-detection in the Language I/O component
• Using Translation Optimization in the Language I/O plugin for Salesforce Chat
• Using Language I/O Copilot in Salesforce Chat
• Creating Language I/O Salesforce Chat Translation Reports
• Translating Chat Transcripts in Salesforce