Salesforce Enhanced Chat - Admin Guide

This section contains documentation for Salesforce administrators who want to install and configure their Language IO Enhanced Chat application.

• Before you begin: An overview of the Language IO Enhanced Chat installation process
• Installing Language IO for Salesforce Enhanced Chat
• Language IO Enhanced Chat for Salesforce - Custom Settings
• Setting up the Language IO Enhanced Chat permission set
• Adding the Enhanced Chat Component to the Lightning Record Pages
• Setting the End user's Language from a Session or Related Object Field
• Setting up the Auto Response Enhanced Chat Component for Translation
• Translating Messaging components with the Language IO Secure Page Translator
• Setting up Custom Auto Responses for Salesforce Enhanced Chat to be stored by Language IO
• Setting up a pre-chat field to allow end users to select their language
• Setting up the Agent Preferred Language feature as an Admin in Salesforce Enhanced Chat
• Setting up the Transfer to Queue or to Agent feature
• Setting up the quality rating flag for users