Submitting Localization Requests to the Language IO Document Translation Portal

This article covers version 26.5 of Language IO's Document Translation Portal (2026).

• Document Translation Portal Overview
• Supported File Types & Translation Workflows
• Requesting Portal Access
• Submitting a Project
• Managing your Projects
  • Viewing, Filtering, and Sorting Projects
  • Downloading Target Files

Document Translation Portal Overview

The Language IO Document Translation Portal is a web portal that extends Language IO's localization services to content beyond our Salesforce, Zendesk, Oracle, and ServiceNow knowledge base integrations. Through the portal, users can conveniently submit and manage their localization projects.

Language IO recommends the Document Translation Portal to customers that require regular standalone content localization (more than four projects a month).

If you are interested in using the portal but have not previously engaged Language IO localization services, contact your Customer Success Manager for consultation. For questions about the project submission and translation process, contact the Language IO Localization team by email at localization@languageio.com.

Supported File Types & Translation Workflows

The portal supports the following file types and translation workflows. The portal also supports free text translation.

• Supported file types: DOCX, PPTX, XLSX, CSV, TXT, RTF, PDF
• Supported translation workflows:
  • Machine Translation (MT)
  • Machine Translation Post-Editing (MTPE)
  • Human Translation (HT).

For more information on translation workflows, see Translation Workflows and Turnaround Times.

Requesting Portal Access

If you are an existing user of Language IO localization services, but have not previously used the Document Translation Portal, you must request access.

1. Submit a support request.
   1. Select "a change request" as the request category.
   2. Include your first name, last name, email address, company name, and consumer name (if you have multiple).
2. You will receive a confirmation email to set an account password. 

Once your account has been configured, you can log in to the portal using your email and password. After you log in, you will be redirected to the "Portal Intro" page.

Submitting a Project

1. In the menu on the left of the screen, click the "Translation request" () icon. 
2. Select the customer name from the dropdown.
3. Input a project name.
4. From the "Template" dropdown, select your translation workflow.
5. Ensure that the "Create project without files for translation" toggle is switched off.
6. Upload or input your source content.
7. If you have have selected MTPE or HT as your translation workflow, you can add reference files to support the linguists with their translations. These could include, but are not limited to: UI screenshots, larger file context, style preferences, etc.
8. Select your content's source language.
   Note: You may only select a single source language. Submit content with different source languages in separate projects.
9. Select the target languages your content should be translated into.
10. Use the "Due date" picker to set a target due date.
    Note: Due dates are subject to standard turnaround times. Your project's "Due date" may be adjusted accordingly by Language IO project managers. For more information, see Translation Workflows and Turnaround Times.
11. From the "Share with" dropdown, optionally choose another portal user who can manage and receive notifications about your project.
    Note: To share project notifications with someone who does not have portal access, enter their email address and click "Create [user email]" below the field.

9. In the "Additional info" section, use the "Description" field to provide any other additional information about your project. Language IO's project managers will see this information. The field has a 2000 character limit.
10. Click the "Send translation" button in the top right-hand corner. 
11. A success message will be displayed at the bottom of the screen, and you will be redirected to the "Project list".

Managing your Projects

In the menu on the left of the screen, click the project list icon () to open the "Project list" screen. From the "Project list" screen, you can view project information, edit a project, download target files, download source files, download a project's reference materials, archive a project, or delete a project.

Viewing, Filtering, and Sorting Projects

In the "Project list" screen, you can view:

• Your projects (created by you): Click the "My projects" button at the top of the screen.
• All projects (created by or shared with you): Click the "All projects" button at the top of the screen.
• Active projects: Click the "Active" button at the top of the screen.
• Archived projects: Click the "Archived" button at the top of the screen.

At the top of the "Project list" screen, you can filter by ID, Project name, Status, and Customer. Click the "Advanced search" button in the top right-hand corner of the screen for more filtering options.

You can sort projects by interacting with the column headings. By default, the entries in a column are sorted in descending order.

Downloading Target Files

Once a project is completed, the download option becomes available, and you can download its target files.

1. In the "Project list" screen, locate your project.
2. Click the context menu icon () to the right of the project.
3. From the dropdown, select "Download target files".
4. The project's target files will begin downloading automatically.