Customer Self-Service Portal | Accepting your Invitation

The purpose of this article is to show you how to accept your invitation to the Customer Self-Service Portal (CSSP), and complete the creation of your Language IO Self-Service Portal user account.

Steps

1. When your CSSP Admin creates your account, you receive an email invitation in your inbox. The email includes your username:
   

   Note:
   The sender email address will be "noreply@languageio.com", and the subject line begins "Language I/O Invite from". If you are unable to find the email in your inbox, check your spam folder before contacting your IT team.

2. Click Accept Invitation.

   Note:
   The Accept Invitation link in the invite is valid for five days. If the link has expired, the invite can be resent by the person who invited you.

3. A new window opens with a prompt to create a password for your account.
   

   Important: Your password must contain:

   • At least eight characters.
   • At least three of the following:
     • Lower case letters (a-z).
     • Upper case letters (A-Z).
     • Numbers (0-9).
     • Special characters (for example, !@#$%^&*).
4. Click Reset password.
5. A confirmation message confirms that you successfully reset your password.
   
6. Click Back to All Applications to reload the page and log in.
7. Log in to the Customer Self-Service Portal with your new credentials.
   

Next steps

Your Language IO Customer Self-Service Portal account gives you access to the following Language IO services depending on your role:

• Using the Machine Translation Test Portal (all roles)
• Managing Glossaries (users, managers, admins)
• Managing User Accounts (managers, admins)
• Using the DOMO dashboards