Using the Language IO Reporting Dashboard

Getting Started

Your dashboard gives you an up-to-date overview of how your team is using Language IO. This data is updated daily. You can filter, export, and measure it across a variety of metrics. We explain some of these metrics in more detail in the next sections

To access your dashboard, you must have already accepted your invitation to the Customer Self-Service Portal (CSSP) and received confirmation that you have access to the Language IO Usage Dashboard.

• Accessing your Dashboard
• Dashboard Filters
• Total Cards
  • Subscription Details
  • Credits Used During Current Term
• Data Cards
  • Words Translated by Channel
    • Channel Types
  • Credits Translated by Channel
  • Words Translated by Language Pair
  • Words Translated by Language Pair and Channel
  • Words Translated by Type
    • Translation Types

Accessing your Dashboard

1. Go to languageio.com.
2. In the top navigation menu, click "Log In". 
3. Select "Reporting Dashboard".
   
4. Click “Single Sign-On”.
   
5. Enter your email address, then click Continue.
6. Enter your password, then click Continue to log in.
   • If you do not remember your password, click “Forgot password” and follow the instructions to reset your password.

Dashboard Filters

One of the most useful ways to filter your usage reports is by date:

1. In the upper right corner of the dashboard, select the filter button “Choose Date” to adjust:
   
2. Changing the “Date Range” filters the data displayed across the entire dashboard to the selected period. You can use preset ranges, or create a custom range by using the “Between” option at the bottom:
   
3. Set a “Graph by” value to adjust the granularity of the data across the entire dashboard for each data card. The default view is per month:
   

You can find additional filters by selecting “+” in the top left of the screen, to the right of Filter Views:

You can turn any of the listed fields into a filter for the dashboard. You can use multiple filters simultaneously.

To remove a filter, simply select the filter at the top of the screen and click the red “trash” icon:

Alternatively, you can select items in the data cards within the dashboard itself to filter the dashboard. You will find information about each card below. To use the cards as a filter, simply click on a datapoint (for example, a specific date), a legend item (for example, a specific translation type), or an axis label (for example, a specific language pair). This filters the entire dashboard to this specific item. This way, you can more easily measure this item against the variety of metrics presented on the dashboard.

Total Cards

The upper part of the dashboard shows your subscriptions details and your totals at a glance:

(Click to enlarge)

Subscription Details & Contract to Date Usage

This table shows the start and end date of your current subscription term, and the percentage of credits that you have used to date:

(Click to enlarge)

Below the table, the Contract to Date Usage graph shows credits used (orange) out of total credits (black):

Data Cards

Reporting dashboard data cards present different dimensions of usage across various charts and graphs.

Words Translated by Channel

Words Translated by Channel shows the number of words translated per translation channel for the selected time period. This means whether a given translation came from a chat interaction, the portal, an article, or from a submitted ticket, etc. (see list below). The default view is per month. Use “Graph by” (see above) to show the quantity by day, quarter, year, etc.

Channel Types

• social: Messaging channel CRM integration (Zendesk Messaging, Salesforce Enhanced Chat).
• ticket:  Ticket channel CRM integration (Zendesk Ticket, Salesforce Case, Oracle Incident)
• chat: Chat channel CRM integration  (Oracle Chat, Salesforce Live Chat)
• article: 
  • Article content submitted through CRM integration using Machine Translation with Human Post-Edit (MTPE) and Human Translation (HT) workflow.
  • Content submitted through the Document Translation Portal (by customer or Language IO) using Machine Translation with Human Post-Edit (MTPE) and Human Translation (HT) workflow.
• portal: 
  • Article content submitted through CRM integration using Machine Translation (MT) workflow.
  • Content submitted through the Document Translation Portal (by customer or Language IO) using the Machine Translation (MT) workflow.
  • Content translated through the Customer Self-Service Portal → Machine Translation Test Portal
• api: Content translated through the Language IO API.
• browser: Content translated through the Language IO Secure Page Translator Chrome extension
• tms: Content translated through the Language IO Machine Translation (MT) layer via XTM.

Credits Translated by Channel

Credits Translated by Channel shows the number of credits spent per translation channel for the selected time period. The channels are the same as the previous card.

Words Translated by Language Pair

Words Translated by Language Pair shows the number of words translated sorted by language pairs (for example, Canadian French to US English) for the selected time period. 

This is the total number, unfiltered by Channel (see next card).

Words Translated by Language Pair and Channel

Words Translated by Language Pair shows the number of words translated sorted by language pairs (for example, the French (Canada) > English (US) pair) for the selected time period, where each language pair is also color-coded to show its usage within each Channel. 

Words Translated by Type

Words Translated by Type shows you the number of words translated based on the type of translation requested. This means machine translation, human translation, expensive languages, etc.

Translation Types

• Machine: Machine translation
• Machine 2: Retranslated machine translation
• MT X: Machine translation with expensive languages
• HT/Human: Human translation
• HT X: Human translation with expensive languages
• MTPE: Machine translation with a human linguist post-edit
• MTPE X: Machine translation with a human linguist post-edit for expensive languages

See also

Interacting with and Exporting from the Reporting Dashboard