Defining your Languages and Glossaries

You can set up your working languages and language pair glossaries from the Customer Self-Service Portal. A language pair consists of two languages that you translate to and from. Any language can be either the source or the target language. You do not need to pick English as a source language.

Adding languages

To add one or more languages, follow these steps:

Log in to the Customer Self-Service Portal.
Open the Translation menu at the top, and select Languages:
The Languages tab opens.
Click Edit Languages to edit the list:

Important: You can only add languages. It is not possible to remove a language that was already selected before you clicked the Edit button: their checkbox is greyed out.
After you select one or more additional languages, click Save Changes:

Note: If you have any specific linguistic requirements such as formality settings, let your Customer Success Manager know after you complete your registration.

Adding a glossary

Open the Translation menu at the top, and select Glossary:
The Glossary tab opens.
Select your source and target languages. These are the languages that you will be translating to and from:
Use the dropdown menus to select a pair of languages, then click Load Glossary:

Note: Any language in your account can be used as either the source or the target language in the glossary.

Important: Glossaries are not bi-directional: this means that if you add a term in an English to French glossary, this does not add the term in the French to English glossary.
If the glossary is empty, the following message appears. Click Add new row to add terms:
Make your changes as needed. When you finish, click the "Save" icon (top checkmark), or click the cross icon to cancel without saving your changes:
After you save your changes, the status of the entry changes to “New term”:

Caution: Your changes are not saved at this point. If you try to reload or leave the page, a pop-up opens to warn you that you may lose your unsaved changes:
Repeat steps 4 and 5 as applicable until your edits are complete.
When you are ready to save your changes, click the Confirm Changes button at the bottom of the page:
Review your updates. If everything is correct, click Publish Changes to Glossary:
The page reloads to show you a report of the changes that you implemented. Click Return to Glossary to return to the main page: