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Release Notes - Language IO for Zendesk Chatbot

These are the Release Notes for the Language IO for Zendesk Chatbot.

v3.0.5 (2023.06.26)

New

Truncating messages for better legibility of cases

Agents now have the ability to set the Language IO plugin to truncate messages that have been read before. This results in shorter Chat threads, to improve the overall legibility of a chat as a whole and mitigate overcrowding of the Chat window for longer conversations. This matches the "truncation of long messages"  feature you can find in the native Zendesk User Interface.


Screenshot

 

Translating transcripts for better agent-to-agent transfers

Agent to agent transfers may not always happen between agents who speak the same language. This means that new agents may need to retranslate the whole conversation transcript to understand the customer's issue. This is now possible: When the retranslation of the transcript is complete, it becomes visible as an internal note in the conversation window for the new agent's reference.

 

Screenshot

Note: This functionality is not enabled by default. You must enable it from your application settings if you want to use it.

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