Submitting a support request
If you have a question about your Language I/O product, or encounter an issue that you cannot resolve in the Help Center, you can submit a ticket to the Language I/O Support team and they will help you get the answers you need.
To submit a Support request:
- Click the Submit a request link at the top of the page, next to your name:
- The Request page opens. Fill in the sections as appropriate:
- Specify if you are requesting information or assistance:
- Select the Language I/O App that your query is about. If your query does not concern a specific Language I/O Product, select "Not Applicable":
- (Optional) Specify the Language I/O App Version if applicable:
- (Optional) Specify the URL of your CRM or Help Desk if applicable:
- Fill in the Subject of your query:
- As you fill in the Subject field, the Help Center will try to match existing articles to your query. Check if the answer you are looking for is among the proposed results:
- As you fill in the Subject field, the Help Center will try to match existing articles to your query. Check if the answer you are looking for is among the proposed results:
- Explain your query in the Description field:
- Select a Priority level:
- Low - Service is immaterially adversely affected, or general questions.
- Normal - Service is impaired, impact on business operations is limited.
- High - Service is impaired, business operations are majorly impacted.
- Urgent - Service is inoperable, business operations are blocked.
- You have the option to add attachments as applicable:
- Specify if you are requesting information or assistance:
- Once you filled all the fields, click the Submit button:
A message appears a the top of the page to confirm the request was successfully submitted:
What happens after you submit a request?
The Language I/O Support team reviews requests based on submitted date and priority level to determine the best course of action. In some cases, the Support team may adjust the priority level of a request after this initial assessment. Depending on the nature of the request, Support will then either work on how to best solve the issues reported, or transfer the feature request to the Product team for review to see where it fits within Language I/O's development roadmap.
To follow up on your submitted requests, see Checking the status of a support request.
Comments
0 comments
Please sign in to leave a comment.