Logging in to the Customer Self-Service Portal

In this article

• Logging in to the Customer Self-Service Portal
  • Timeout limits for logged in users
• Resetting your password

Logging in to the Customer Self-Service Portal

To log in to Language IO's Customer Self-Service Portal (CSSP), follow these steps:

1.  Go to https://golinguist.com/linguistnow/. 
   Alternatively, open https://languageio.com, click Log in on the top menu, then click Self Service Portal:
   
   
2. Enter your email, then click Continue:
   
3. Enter your password, then click Continue:
   
4. (Optional) If you have 2FA (Multi-Factor authentication) set up, enter your one-time code from your authenticator app:
   
   • To set up 2FA, see Using Multi-factor Authentication with Language IO.
5. The CSSP opens:
   

Timeout limits for logged in users

The following time out limits apply for logged in users:

• Log in timeout for Auth0 is set to 72 hours.
• Inactivity timeout is set at 1 week.

Resetting your password

1. In the CSSP click on your user icon to open the menu:
   
2. Select Account Details:
   
3. Under Security, click Reset Password:
   
4. The button changes to a prompt to check your email:
   
5. You should find a new email from Language IO in your inbox, titled "Reset your password". Open it and click the link provided:
   

6. A new window opens with a prompt to create a password for your account.
   

   Important: Your password must contain:

   • At least eight characters.
   • At least three of the following:
     • Lower case letters (a-z).
     • Upper case letters (A-Z).
     • Numbers (0-9).
     • Special characters (for example, !@#$%^&*).
7. Click Reset password.
8. A confirmation message confirms that you successfully reset your password.
   
9. Click Back to All Applications to reload the page and log in.
10. Log in to the Customer Self-Service Portal with your new credentials.