Release Notes - Language IO Chat in OSC BUI

These are the Release Notes for Language IO Chat in OSC BUI. 

v2.1 (Q1.2025)

Fixed

Bug caused chats to be sent to the wrong end user

A bug was found where, when an agent was participating in multiple chats from different end users, if they hit send but switched to another chat before the translation was returned, the translation would be posted to the new chat, instead of to the original, intended recipient. This is now fixed and the Language IO tab behaves as expected.

v2.0 (Q2.2023)

New

Introducing Translation Quality Rating flag for agents and end-users

An agent or an end user who receives a poor translation can now flag the translation accordingly. This feedback allows Language IO to assess continued translation quality.

This feature also stores the translation quality ratings in the OSC database and loads in the UI when you re-open a previously flagged incident.