Using Rapid Human Translation with Language IO
Rapid Human Translation (RHT) is an option available for Salesforce Case and Zendesk Tickets. When enabled, agents can choose to have a human translator translate the messages in their conversation instead of using Machine Translation.
How it works
The Rapid Human Translation process is entirely automated, with the only human in the loop being the translator who works on the translation.
- Make sure that your org or integration is configured for Human Translation.
- For Salesforce,see Setting up OAuth in Salesforce .
- For Zendesk, see Setting up OAuth in Zendesk.
- When given the choice between "Machine" and "Human", select "Human". In Salesforce, the choice looks like this:
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The Language IO server sends the content for translation to our RHT vendors. A translator start working on the translation.
Note: Turn around time is typically around one hour, and may take up to 24 hours. - The vendor delivers the translation to Language IO.
- The Language IO server pushes the translation back into the CRM.
- Depending on the configuration of your org, the translation might be pushed automatically or you might have to publish it manually. For more information, see your respective user guide: