Configuring the Language I/O endpoint in Salesforce Case

Configuring the endpoint

To configure the Language I/O endpoint, follow these steps: 

1. Contact your Language I/O Customer Success Manager to request your API credentials.
2. Open Salesforce, and go to Setup > Named Credentials. Take note of the newly created Named Credential "Label" name.
3. Create a new Named Credentials with the API credentials you obtained in Step 1. For more information about Named Credentials, see Creating a Named Credential.
   Note: Write down the newly created Named Credential Label name. You will need it for Step 7.
4. Go to Setup > Customer Settings. 
5. Click Manage next to the Language I/O Response Public settings.
6. Click Edit.
7. Populate the Named Credential field with the Label name you copied in Step 2.

Note: If the endpoint is not configured correctly, agents receive this error message: