Responding to a ticket in the native Zendesk text box

To respond to a ticket in the Native Zendesk text box, do this:

1. Create a response either by manually typing or using a macro in the Native ZD text box:
   
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2. The response is automatically synced to the Language I/O plugin text box (on the left):
   
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3. There are two possibilities next:
   
   • the response does not need to be translated:
     1. Click  in the Native ZD text box.
   • the response needs to be translated:
     1. In the Language I/O plugin text box, click on the Translate button .
     2. Go to Step 4.
4. The response is translated and the translation is populated in the Native ZD text box and the Language I/O plugin text box.
   
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   Note: After you click Translate is clicked, processing dots display until the server returns the translation.
   
5. There are two possibilities next:
   
   • Automatically send after Translation toggle is ON ():
     1. the translated response is sent to the customer and the text box is cleared.
   • Automatically send after Translation toggle is OFF ():
     1. Go to Step 6.
6. The translated response appears in the Native ZD text box. You can now review and edit it before sending:
   
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7. When you finish your review, clicks Submit as New ().
8. The translated response is sent to the customer and both the Native ZD text box and the Language I/O plugin text box are cleared of the response:
   
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