Responding to a Chat in the Native ZD Text Box

Translating and sending an answer

1. You can use the native Zendesk text box to type your response:
   
2. As you type your response, you can see that the text is automatically entered in the Language I/O  text box as well:
   
3. In this example, you want to translate your response. To do so, you can either:

• • Click in the Language I/O text box and hit Enter, or
  • Click the Translate button

Note: Make sure that Translation on option is toggled on:

4. Your response is translated and sent and appears in the conversation:
   
5. (Optional) Click in the Language I/O app to see the translation there too. Click again to hide it: 
   
   
   Note: This button is called "show/hide original" when you want to see the untranslated end user message.

Sending a response without translation

In the above example, you typed your response and needed to translate it. Now, suppose that instead, you use a macro with a text that is already in the end user's language:

1. Open the Apply macro menu:
   
2. In this scenario, you will pick a pre-translated response in French:
   
3. The text box fills with the response:
   
4. Since the response is already in the end user's language, you do not need to use the Language I/O app in this instance. Simply click the Send button at the bottom-right:
   
5. Your response is sent, and appears "as is" in the conversation: